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Return & Refund Policy

We have a 14-day return policy for eligible non-food items, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, non-food items must be in the same condition that you received them, unused, and in their original packaging. You’ll also need the receipt or proof of purchase.

For health and safety reasons, yerba mate and other food products cannot be returned once opened. Unopened food products may be eligible for a return if they are in their original, sealed packaging. If your food product arrives damaged, defective, or incorrect, please contact us so we can make it right.

To start a return, contact us at support@allubiyerbamate.com. If your return is accepted, we’ll provide return instructions. Items sent back without first requesting a return may not be accepted.

Damages and issues

Please inspect your order when it arrives. If an item is defective, damaged, missing, or you received the wrong item, contact us as soon as possible. Please include your order number and photos of the issue when applicable.

Exceptions / non-returnable items

Opened or used food products, including opened yerba mate, cannot be returned for change-of-mind reasons. Used drinkware and accessories may also be ineligible for return for hygiene reasons. Gift cards and personalized or custom products are non-returnable.

Exchanges

The fastest way to exchange an eligible item is to contact us first. Once the return is accepted, you may place a separate order for the replacement item.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, applicable EU cancellation and return rights apply. Certain goods, including qualifying sealed goods that are not suitable for return for health or hygiene reasons once unsealed, may be exempt as permitted by applicable law.

Refunds

We’ll notify you after we receive and inspect your return and let you know whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@allubiyerbamate.com